Our refund & cancellation policies are in place to ensure clarity to all customers in cases where cancellation occurs. The policy is also in place to protect the company from cases where refund or credit can or may incur cost to the organizations. By accepting Just Play Sports Trading Terms & Conditions, I understand that Just Play Sports Trading reserves the right to make any necessary changes to the program and that credit or refund is only available where Just Play Sports Trading does not incur cost as a result of cancellation this includes late notice cancellation and unexplained absence.
- Just Play Sports Trading Reserves the right to offer make-up sessions to replace any cancelled classes. If there is non-attendance at the make-up session then no further refund or credit option is available.
- Just Play Sports Trading may cancel events and activities in circumstances outwith our control, such as government announcements & holidays and severe weather inclement. We will Endeavour to provide alternative venues, days or times for re-arranged events. In the event that these options are not plausible, we may be able to provide credits/refunds providing that Just Play Sports Trading does not incur cost which is detrimental to our business operations. All refunds/credit are at the discretion of Just Play Sports Trading Senior Management.
- Please note that refunds will only be processed through the original mode of payment, i.e cash will be made by cash refund, and online payments will be refunded through the online platform.
- Any refund made to credit card will dependent on the processing timelines of your specific bank.
- Any cancellation made by the Customer, less than 48 hours before the paid classes, activities or rental period (in the event of a multiple booking this will apply to the first active date of the booking) will NOT be eligible for any amount of refund. • Any cancellation made by the Customer, less than 7 days and more than 48 hours before the paid classes, activities or rental period (in the event of a multiple booking this will apply to the first active date of the booking) will be eligible to a maximum of 50% refund of the total amount paid.
- Refunds & credit will only be provided with authorization from Just Play Sports Sports Trading Senior Management and/or Directors.
- If a refund is agreed Just Play Sports Trading reserves the right to deduct 5% processing and admin fees